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Medical-grade sterilization refers to a high-level decontamination process that completely eliminates all forms of microbial life—bacteria, viruses, fungi, and spores—from tools and surfaces. This is the same standard used in hospitals and surgical environments, ensuring maximum protection against infection or contamination.
In practice, medical-grade sterilization typically involves:
Autoclaving: A method that uses pressurized steam at high temperatures (usually 121–134°C) to sterilize metal tools. This is the gold standard in healthcare and professional clinics.
Use of disposable, single-use items: Anything that can’t be safely sterilized is used once and discarded to prevent cross-contamination.
Sterile packaging: Tools are sealed in sterile pouches and placed in an autoclave for sterilization. The pouches remain sealed until opened for use.
Strict sanitation protocols: This includes disinfecting surfaces, hand hygiene, and use of gloves and PPE.
After each service, the reusable tools (such as nail clippers, tweezers, etc.) go through a rigorous process for sanitization and sterilization. The tools are manually cleaned to remove visible debris, followed by submerging them in a medical-grade instrument washer filled with an enzymatic solution used to breakdown any blood and organic soils. Afterwards, the tools are rinsed, sealed in sterilization pouches and sterilized in an autoclave. Once the sterilization process is completed in the autoclave, the tools remain sterile and sealed in the pouches until ready for use.
There are 3 types of indicators used to monitor and verify the effectiveness of medical sterilization in an autoclave. All 3 types of indicators are used at our clinic.
The 3 types of indicators are:
Chemical Indicators – these are visual markers (usually strips, tapes, or pouches) that change colour when exposed to specific sterilization conditions like temperature, pressure, or time).
How they work: A chemical dye reacts to heat and/or steam.
Purpose: They confirm that the autoclave reached the right conditions, but do not guarantee sterility.
Use case: Placed inside each instrument pouch or tray during every autoclave cycle.
Biological Indicators – these are the most reliable method to confirm sterilization because they test whether the autoclave successfully killed live microorganisms—usually bacterial spores, which are the most resistant to sterilization.
How they work: A vial or strip containing spores (e.g. Geobacillus stearothermophilus) is run through a full sterilization cycle, then incubated to check for any microbial growth.
Purpose: Confirms the autoclave is actually sterilizing—not just heating.
Use case: Used daily to confirm successful sterilization.
Physical Indicators – these are the built-in readings from the autoclave itself: pressure gauges, temperature sensors, and time logs.
How they work: The machine logs actual cycle parameters.
Purpose: Provides a technical record that correct conditions were maintained throughout the cycle.
Use case: Checked and logged during every sterilization cycle.
Yes! Each service is performed with disposable items and are discarded after use or given to the client to take home. The disposable items are never used on other clients. Implementing this protocol limits cross-contamination and ensures the health and safety of our clients.
Nail polish is poured into disposable nail polish bottles or poured onto a disposable palette for each client. After the service, the nail polish is discarded or can be given to the client to take home for touch-ups! Rest assured that we do not double dip or cross-contaminate nail polish bottles, and never reuse disposable nail polish brushes!
Yes! Our technicians are highly-trained and educated by our medical practitioners to provide services and identify these infections, and can recommend services to treat the fungal infection and wart.
Each manicure and pedicure station is custom-built and connected to an HVAC system to extract dust and fumes from the air to keep our space healthier for our employees and clients.
In addition, we have a premium, commercial-grade air purifier (commonly used in medical practices such as dental offices) to purify the air. Our Jade 2.0 Air Purifier has an advanced filtration system that removes harmful particles, pollutants and airborne contaminants for clean healthy air. The device has several filtration levels including a pre-filter, ultra fine particulate filter (HEPA-Rx), activated carbon filter, UV-C+ lamp, and a revitalizing negative ion chamber. Air is drawn through the bottom of the unit, passed through the 5 stages of purification and released through the top of the unit.
Please review our clinic policies before booking or receiving any services. These guidelines are in place to ensure a safe, smooth, and respectful experience for everyone. By proceeding with an appointment, you acknowledge and agree to the terms outlined in our policies, including those related to booking, cancellations, health and safety, and sterilization protocols. If you have any questions, our team will be happy to assist you before your service begins.
To reserve an appointment, a 50% deposit and a valid credit card on file is required.
Walk-ins appointments are available if time permits; however, booking an appointment is recommended in order to allocate sufficient time to provide a comprehensive and quality experience.
Late Appointments – Please notify us as soon as possible if you are running late. We will make every effort to accommodate you; but, this may require modifying or adjusting services.
Missed Appointments – Missed appointments will result in a full service fee charged to the credit card on file.
Cancellation – Please notify us at least 24 hours in advance for cancellations. Cancellations within 24 hours will result in a full service fee charge to the credit card on file.
Rescheduling – Contacting us within 24 hours of your appointment to reschedule will result in a 50% service fee charged to the credit card on file.
NAILS
10-day warranty on all gel polish services. If you experience chipping, lifting, or peeling within this period, please contact us and provide a photo within the 10-day window to schedule a complimentary repair. Warranty appointments must be booked within the 10-day window and are only valid if proper aftercare was followed. This warranty does not apply to damage caused by external factors such as picking, trauma, or improper use of hands.
LASH EXTENSIONS
We offer a 3-day warranty on all lash extension services. If you experience excessive shedding or premature lash loss within this period, please contact us and provide a photo within the 3-day window to schedule a complimentary touch-up. After 3 days, all maintenance is considered a regular fill service. To qualify for the warranty, lashes must be cared for according to our aftercare instructions, and no third-party products or services should be used on them.
COSMETIC EYEBROW TATTOO & LIP TATTOO (LIP BLUSH)
Due to the unique nature of each individual’s skin, we do not offer warranties or guarantees on the final healed results of cosmetic tattoo treatments.
Factors such as skin type, lifestyle, aftercare adherence, medications, and individual healing response can all affect pigment retention and the overall appearance of the eyebrows and lips. Uneven fading, colour changes, or partial pigment loss are all possible and may require additional sessions beyond the initial touch-up.
FACIAL INJECTIONS
Due to the nature of cosmetic injectables, including neuromodulators (e.g., Botox®) and dermal fillers, results may vary based on individual response, metabolism, and lifestyle factors. As such, we do not offer a warranty or guarantee on the longevity or outcome of injectable treatments. All procedures are performed by qualified professionals using industry-leading products and techniques. If you have concerns about your results, we encourage you to book a follow-up appointment within 2 weeks of treatment for an assessment. Any adjustments or additional units required will be discussed and billed accordingly.
There are no refunds on all services rendered, packages or products purchased as all sales are final. If you are unsatisfied with your service, package, or product, please contact us.
The appointment is designed to provide adequate time to perform the services clients have booked. Hence, last-minute modifications to services may not be possible. However, last-minute changes may be accommodated if they do not disrupt appointments of other clients. The clinic is not obligated to accommodate last-minute requests if it impacts our subsequent clients.
Due to limited space, guests and pets are not permitted in the salon. Pets are only permitted if proof of service is provided as per the health and safety by-laws.
Clients must be at least 11 years of age or will be 11 years of age the year of their appointment.
Minors under the age of 16 require parental/guardian consent and accompaniment for their appointments.
The clinic is accessible. Please contact the clinic prior to booking an appointment to allow the clinic to make proper arrangements and accommodations to ensure a seamless experience.
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